Refund policy
Returns (Physical Products)
We have a 30-day return policy for physical products, which means you have 30 days after receiving your item to request a return. To be eligible, your item must be in the same condition you received it — unworn, unused, with tags, and in its original packaging. You'll also need your receipt or proof of purchase.
To start a return, contact us at watchbatteryexpressllc@gmail.com. If your return is accepted, we'll send instructions on how and where to send your package. Items sent back without first requesting a return will not be accepted.
Damages & Issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or incorrect so we can make it right.
Exceptions / Non-Returnable Items
We cannot accept returns on sale items, gift cards, or custom/special-order products.
Refunds
Once we receive and inspect your return, we'll notify you of approval. If approved, you'll be refunded to your original payment method within 10 business days. If more than 15 business days have passed since approval, contact us at watchbatteryexpressllc@gmail.com.
Repair & Service Work
All repair and service work (including battery replacements, watch servicing, jewelry repair, and small item repair) is non-refundable once completed. We stand behind our work — if you experience an issue within 30 days of a completed repair, contact us and we will make it right at no additional charge.
Service Cancellations
If you need to cancel before work has begun, please contact us as soon as possible. Cancellations made after work has started may be subject to a partial charge for labor already performed.
Watch Band Replacements
Watch bands and straps sold or installed as part of a service are eligible for exchange or store credit within 7 days of pickup, provided the band is unused, in original condition, and accompanied by proof of purchase. We do not offer cash refunds on bands or straps. If a band is defective or was incorrectly installed, we will replace it at no cost.
We carry a selection of bands in various styles, sizes, and materials — availability varies. Custom-ordered or special-order bands are final sale and cannot be returned or exchanged.
Contact Us
For any return, exchange, or service concern: 📧 watchbatteryexpressllc@gmail.com 📍 115 Saint Charles Square, Sterling, VA 20164
We'll respond within 1–2 business days.